Refund and Returns Policy

Bharatiyam Books Store
Website: https://bharatiyamstore.com
Customer Support: support@bharatiyamstore.com

1. Overview

At Bharatiyam Books Store, we aim to provide customers with books in the condition and edition described on our website. Please read this Refund and Returns Policy before placing an order.

We accept return requests only for books that are delivered damaged, defective, or incorrectly supplied, subject to the conditions below and applicable consumer protection laws.

2. Return Period

Customers must report a damaged, defective, or incorrect book within 3 days after delivery.

Please contact us as soon as possible after receiving your order so that we can review the issue. Requests reported after this period may not qualify under our standard return policy, subject to applicable law.

3. Eligible Returns

A return request may be considered in the following circumstances:

• Damaged book: The book arrives with physical damage that affects its condition.
• Defective book: The book has a printing, binding, or other material defect.
• Incorrect book: The book delivered does not match the book ordered.

Please provide your order number and a clear description of the problem. Photographs of the book, its packaging, and the relevant defect may be requested to help us assess your request.

4. Items Not Eligible for Return Under the Standard Policy

We do not accept returns simply because a customer has changed their mind, ordered the wrong book, no longer needs the book, or does not wish to keep it.

Books that have been used, damaged after delivery, or altered by the customer may not qualify for a return unless required by applicable law.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

5. How to Request a Return

To request a return:

1. Email support@bharatiyamstore.com within 3 days after delivery.
2. Include your order number, the name of the book, and the reason for the return.
3. Describe the damage, defect, or difference between the ordered and delivered book.
4. Attach clear photographs if relevant or requested.
5. Wait for our customer support team to review your request and provide further instructions.

Please do not send a book back before receiving return instructions from our team.

6. Return Approval and Resolution

Each request will be reviewed based on the information provided and the circumstances of the order.

Where a return is approved, the appropriate resolution may include a replacement or refund, depending on the circumstances, product availability, and applicable law. Our support team will explain the next steps.

7. Refunds

If a refund is approved, we will communicate the applicable refund method and processing details to the customer.

The time taken for the refunded amount to appear in the customer’s account may depend on the payment provider or bank. We do not promise a fixed refund processing period in this policy.

8. Return Shipping

Once a return request is reviewed, our customer support team will explain the applicable return shipping arrangements before the book is sent back.

Please follow the instructions provided by our team to avoid delays in resolving your request.

9. Contact Us

For return, refund, or replacement enquiries, contact:

Bharatiyam Books Store
Email: support@bharatiyamstore.com
Website: https://bharatiyamstore.com

Please include your order number in all enquiries relating to an existing purchase.

We aim to review customer concerns fairly and resolve eligible requests in accordance with this policy and applicable consumer protection laws.